🚚 Shipping Policies
A clear, simple, and stress‑free experience from our hands to yours
At Handcrafted Harmony, we want your order to arrive safely and smoothly, with the same sense of calm that inspires everything we create. This Shipping Policy outlines how your items are processed, packaged, and delivered.
Processing Time
Digital Products: Instant Delivery
Digital journals, planners, and workbooks are delivered instantly. Download links are provided on the confirmation page and by email, so you can access your purchase immediately.
Handmade Items: 3–7 Business Days
Each macramé piece, bracelet, and keyring is handcrafted to order. Please allow 3–7 business days for production before your order is shipped.
Personalised Items: 5–10 Business Days
Personalised items are crafted with extra care and require 5–10 business days to complete, depending on the complexity of your name, words, or design.
Shipping Timeframes
Standard Australia‑Wide Shipping
Parcels typically arrive within 3 to 10 business days after dispatch, depending on your location and local postal services.
Express Shipping
Express shipping is coming soon for faster delivery.
Tracking Your Order
All physical orders include tracking. You will receive an email with a tracking number once your parcel is dispatched, so you can monitor its progress.
Lost or Delayed Parcels
If your parcel is delayed, we are here to help track it. If the carrier confirms it is lost, we will replace your order or issue a refund, as you prefer.
🔄 Refunds & Returns Policy
Our policy is fair, transparent, and customer-focused.
Feel confident with every purchase. This policy covers refunds, returns, and replacements.
Digital Products
We understand the value of immediate access with digital downloads. Because of this, all sales are final and non-refundable.
Handmade Items
We are committed to the quality of our handmade pieces. If your item arrives damaged or incorrect, please contact us within 7 days of delivery. To report an issue, email handcraftedharmony@myyahoo.com or use our contact form to detail your concern.
Please include clear photos of the issue and your order number in your message so we can resolve your request quickly.
Personalised Items
Personalised bracelets, keyrings, and macramé pieces are custom-made and can only be returned if they are faulty or incorrect.
Change of Mind
We appreciate your understanding that we cannot accept change-of-mind returns on any product, whether digital or physical.
Refund Processing
Once a refund is approved, it will be processed within 3–5 business days.
Your refund will be issued to your original payment method.
🔐 Privacy Policy
We are committed to protecting your information.
We keep your personal information safe. This policy explains what we collect, why we collect it, and how we protect it.
Information We Collect
To process your order and improve your experience, we collect:
Name
Email address
Shipping address
Order details
How We Use Your Information
We use your information only for the following purposes:
Process and deliver your order
Provide customer support
Improve your experience on our website.
We collect only what is needed to fulfil your order and provide our services.
What We Don’t Do
We never sell your information.
We do not share your information with unrelated third parties.
We do not access or store your payment details.