🚚 Shipping Policy

A clear, simple, and stress‑free experience from our hands to yours

At Handcrafted Harmony, we want your order to arrive safely, smoothly, and with the same sense of calm that inspires everything we create. This Shipping Policy outlines how your items are processed, packaged, and delivered.

Processing Time

Digital Products — Instant Delivery

All digital journals, planners, and workbooks are delivered immediately after purchase. You’ll receive a download link on the confirmation page and via email, so you can begin your journey right away.

Handmade Items — 3–7 Business Days

Every macramé piece, bracelet, and keyring is crafted by hand with intention and care. Because each item is made to order, please allow 3–7 business days for creation before dispatch.

Personalised Items — 5–10 Business Days

Custom pieces require extra time and attention. Depending on the complexity of your chosen name, word, or design, personalised items may take 5–10 business days to complete.

Shipping Timeframes

Standard Australia‑Wide Shipping

Once dispatched, your parcel will typically arrive within 3–10 business days, depending on your location and local postal services.

Express Shipping

Express options will be available soon. We’re working to offer faster delivery while maintaining our commitment to quality and care.

Tracking Your Order

All physical orders include tracking for peace of mind. You’ll receive an email with your tracking number as soon as your parcel is on its way. You can follow its journey from our studio to your doorstep.

Lost or Delayed Parcels

If your parcel is delayed, we’re here to help. We’ll assist you in tracking it through the carrier.
If the carrier confirms your parcel as lost, we will replace or refund your order — whichever feels right for you.

🔄 Refunds & Returns Policy

Fair, transparent, and customer‑centred

We want you to feel confident and supported with every purchase. This policy outlines how we handle refunds, returns, and replacements with clarity and care.

Digital Products

All digital downloads are final sale and non‑refundable due to their instant‑access nature.

Handmade Items

We take great pride in the quality of our handmade pieces. If your item arrives damaged or incorrect, please contact us within 7 days of delivery.
Include photos and your order number so we can resolve the issue quickly and fairly.

Personalised Items

Because personalised bracelets, keyrings, and macramé pieces are custom‑made just for you, they cannot be returned unless they arrive faulty or incorrect.

Change of Mind

We do not accept change‑of‑mind returns on any product — digital or physical.

Refund Processing

Once a refund is approved, it will be processed within 3–5 business days.
Refunds are issued to the original payment method.

🔐 Privacy Policy

Your trust matters — and we protect it with care

We respect your privacy and are committed to safeguarding your personal information. This policy explains what we collect, how it’s used, and how we keep it secure.

Information We Collect

To process your order and support your experience, we may collect:

• Name
• Email address
• Shipping address
• Order details

How We Use Your Information

We use your information solely to:

• Process and deliver your order
• Provide customer support
• Improve your experience on our website

We only collect what is necessary — nothing more.

What We Don’t Do

• We do not sell your information
• We do not share your information with unrelated third parties
• We do not store or access your payment details

Security

All payments are processed through trusted, encrypted third‑party providers.
Your financial information remains private and protected at all times.

📄 Terms & Conditions

Clear expectations for a smooth, respectful experience

These Terms & Conditions ensure fairness, clarity, and mutual respect between Handcrafted Harmony and our customers.

Digital Product Use

All digital items are for personal use only.
Redistribution, resale, or commercial use is strictly prohibited.

Handmade Variations

Each handmade item is unique.
Slight variations in colour, texture, or knotting are natural and part of the charm — not considered defects.

Order Accuracy

Please double‑check all personalisation details before placing your order.
We are not responsible for errors provided by the customer.

Intellectual Property

All designs, content, digital products, and handmade creations are the exclusive property of Handcrafted Harmony.
Unauthorised reproduction or use is not permitted.