🌿 RETURNS PORTAL PAGE

A calm, supportive space to resolve any issues with ease

Welcome to the Handcrafted Harmony Returns Portal. We want every part of your experience to feel grounded, transparent, and stress‑free. If something isn’t quite right with your order, this is where your resolution begins.

🔄 What Can Be Returned?

Digital Products

Digital downloads are final sale and cannot be returned or refunded.

Handmade Items

We accept returns for damaged or incorrect items. Please contact us within 7 days of delivery.

Personalised Items

Custom pieces (bracelets, keyrings, macramé with names/initials) cannot be returned unless faulty or incorrect.

🤍 Our Commitment

Every return request is handled with fairness, understanding, and respect. Your peace of mind matters deeply to us.

✨ Start Your Return or Replacement

Please follow the steps below to submit your request:

1. Enter Your Order Details

Provide your order number and the email address used at checkout so we can locate your purchase.

2. Select the Reason for Your Request

Choose from:

- Item arrived damaged

- Incorrect item received

- Personalised item error

- Quality concern

Other issue

3. Upload Supporting Photos (via email correspondence)

Photos help us understand the issue clearly and speed up the process.

4. Submit Your Request

Our team will review your submission within 24–48 hours and guide you through the next steps with care.