Terms of service

OVERVIEW

Welcome to Handcrafted Harmony — a space created with intention, care, and a deep appreciation for meaningful experiences. Throughout these Terms of Service, the words “we,” “us,” and “our” refer to Handcrafted Harmony. We operate this website and online store, along with all related content, features, tools, products, and services, to offer you a curated, heartfelt shopping experience (the “Services”). Our store is powered by Shopify, which supports us in delivering these Services to you.

These Terms of Service (the “Terms”) outline the expectations, responsibilities, and agreements that guide your use of our Services. They exist to protect both you and our business, ensuring clarity, fairness, and transparency in every interaction.

By visiting or using our Services, you acknowledge that you’ve read and agree to these Terms and our Privacy Policy [LINK]. If something doesn’t feel right or you don’t agree, we kindly ask that you refrain from using the Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are of legal age in your region and that you consent to any minor dependents using the Services on devices you own or manage.

To make purchases or access certain features, you may be asked to provide accurate and complete information. This helps us serve you smoothly and ensures your orders reach you without delay.

Your account is your personal space. Please keep your login details safe and private. You are responsible for all activity that occurs under your account. For your protection, accounts cannot be transferred, sold, or shared.

SECTION 2 – OUR PRODUCTS

We pour care into presenting our products as beautifully and accurately as possible. Still, screens vary, and colours or textures may appear slightly different in person.

We cannot guarantee that every product will match your expectations exactly as displayed online — but we always strive for honesty, clarity, and quality.

Product descriptions, availability, and pricing may change without notice. Some items may be limited in quantity or discontinued as we evolve our collections.

SECTION 3 – ORDERS

When you place an order, you’re making an offer to purchase. We reserve the right to accept or decline that offer at our discretion. An order is considered accepted once payment is processed and you receive confirmation.

Please review your order carefully before submitting, as cancellations may not be possible once processing begins.

If we need to adjust or cancel an order, we’ll reach out using the contact details you provided.

All purchases follow our Refund Policy [LINK]. You also confirm that your purchases are for personal use — not resale or export.

SECTION 4 – PRICES AND BILLING

Prices, promotions, and discounts may shift as our offerings evolve. The price you see at checkout is the price that applies to your order.

Unless stated otherwise, prices exclude taxes, shipping, handling, customs, and import fees.

You agree to provide accurate billing and payment information and to update it as needed. By completing a purchase, you confirm that you are authorised to use the payment method provided.

SECTION 5 – SHIPPING AND DELIVERY

We work with trusted carriers to deliver your order with care. However, delivery times are estimates, not guarantees. Delays may occur due to carrier issues, customs, or events outside our control.

Once your order is handed to the carrier, ownership and responsibility transfer to you.

SECTION 6 – INTELLECTUAL PROPERTY

Everything you see on our website — from product images to written content — is part of the Handcrafted Harmony brand and protected by intellectual property laws.

You’re welcome to enjoy our content for personal, non‑commercial use. However, copying, distributing, modifying, or re‑using our materials without permission isn’t allowed.

Our trademarks, designs, and brand elements belong to us. Shopify’s trademarks belong to Shopify. Other trademarks belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

At times, we may offer access to third‑party tools that complement your experience. These tools are provided “as is” and “as available,” without warranties or endorsements.

Your use of these tools is entirely at your discretion. Future features or tools added to the Services will also fall under these Terms.

SECTION 8 – THIRD‑PARTY LINKS

Our website may include links to third‑party websites or resources. These are provided for convenience, inspiration, or additional information — but we do not control or guarantee their content.

If you choose to visit a third‑party site, you do so at your own risk. Please review their policies before engaging in any transactions.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Handcrafted Harmony is powered by Shopify, but all purchases are made directly with us. Shopify is not responsible for any issues related to your transactions with Handcrafted Harmony.

By using our Services, you release Shopify from any claims related to your purchases.

SECTION 10 – PRIVACY POLICY

Your privacy matters deeply to us. All personal information collected through the Services is governed by our Privacy Policy [LINK] and Shopify’s Privacy Policy.

Because Shopify hosts our store, your information may be shared with Shopify and trusted third‑party partners, including those located outside your country.

Please review our Privacy Policy for full details on how your information is used and protected.

SECTION 11 – FEEDBACK

We love hearing from you. If you share ideas, suggestions, reviews, or other content (“Feedback”), you grant us permission to use it to improve and promote our Services.

You confirm that you own the rights to your Feedback and that it complies with these Terms. We may remove Feedback that violates our guidelines or contains harmful content.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our site may contain errors or omissions — such as pricing, product descriptions, or availability.

We reserve the right to correct these issues and update or cancel orders affected by inaccuracies, even after an order has been submitted.

SECTION 13 – PROHIBITED USES

We ask that you use our Services respectfully and lawfully. You agree not to:

• Violate laws or regulations

• Infringe on intellectual property

• Harass, harm, or intimidate others

• Submit false or misleading information

• Upload harmful code

• Engage in spamming, scraping, or data harvesting

• Impersonate others

• Interfere with the security or functionality of the Services

We may suspend or terminate your access if these guidelines are violated.

SECTION 14 – TERMINATION

We may suspend or terminate your access to the Services at any time, without notice, if necessary. You remain responsible for all charges incurred up to the termination date.

Certain sections — such as Intellectual Property, Feedback, and Limitation of Liability — will continue to apply after termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available.” While we strive for accuracy and reliability, we cannot guarantee uninterrupted, error‑free, or flawless performance.

Your use of the Services is at your own discretion and risk.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Handcrafted Harmony and its partners are not liable for any direct or indirect damages arising from your use of the Services or products.

This includes, but is not limited to, loss of profits, data, savings, or replacement costs.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Handcrafted Harmony, Shopify, and their affiliates from any claims arising from:

• Your breach of these Terms

• Your violation of laws or third‑party rights

• Your use of the Services

We may manage the defence of such claims, and you agree to cooperate.

SECTION 18 – SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

If we choose not to enforce a provision, it does not waive our right to enforce it later.

These Terms, along with posted policies, form the entire agreement between you and Handcrafted Harmony.

SECTION 20 – ASSIGNMENT

You may not transfer your rights under these Terms without our written consent. We may assign our rights without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where Handcrafted Harmony is headquartered. You agree to the jurisdiction of those courts.

SECTION 22 – HEADINGS

Headings are included for convenience and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We may update these Terms at any time. It’s your responsibility to review them periodically.

Material changes will be communicated as required by law. Continued use of the Services signifies acceptance of updated Terms.

SECTION 24 – CONTACT INFORMATION

We’re here to help. Questions about these Terms can be sent to: handcraftedharmony@myyahoo.