🌿 FAQ — Frequently Asked Questions
A calm, clear space for all your questions
At Handcrafted Harmony, we believe clarity creates calm. This FAQ page is designed to give you confidence, support, and peace of mind as you explore our digital tools and handmade creations.
✨ Digital Products
How will I receive my digital download?
Immediately after purchase, your files will be available on the confirmation page and sent to your email. Downloads are instant — no waiting, no delays.
What format are your digital products in?
All journals, workbooks, planners, and ebooks are delivered as high‑quality PDF files. They work beautifully on phones, tablets, laptops, and note‑taking apps like GoodNotes, Notability, and Adobe Reader.
Can I print my digital products?
Yes. Every digital product is designed to be printer‑friendly. You can print at home or through a professional print service.
Do digital downloads expire?
No. Once you’ve downloaded your files, they’re yours forever.
Can I share or resell digital files?
Digital products are for personal use only. Redistribution, resale, or commercial use is not permitted.
🧵 Handmade Items
What handmade items do you offer?
We create macramé pieces, personalised bracelets, and custom keyrings — each crafted with intention and inspired by the gentle presence of Busta and Izzy.
How long do handmade items take to create?
Each piece is made to order. Please allow 3–7 business days for crafting before dispatch.
Are handmade items unique?
Yes. Because each piece is crafted by hand, slight variations in colour, texture, or knotting are natural and part of the charm.
Can I request a custom design?
Absolutely. We love creating meaningful, personalised pieces. Contact us to discuss your vision.
🎁 Personalised Bracelets & Keyrings
What can I personalise?
You can choose names, initials, dates, meaningful words, or short phrases.
Can I order matching sets?
Yes — matching sets make beautiful gifts for couples, families, or friends.
Are personalised items refundable?
Because they are custom-made, personalised items cannot be returned unless they arrive damaged or incorrect.
🚚 Shipping & Delivery
Where do you ship?
We currently ship within Australia. International shipping will be added soon.
How long does shipping take?
Standard delivery typically takes 3–10 business days, depending on your location.
Do you offer tracking?
Yes. Tracking details will be emailed to you once your order has been dispatched.
What if my parcel is delayed?
Delays can occur due to postal services. If your parcel is significantly overdue, contact us and we’ll assist you.
🔄 Refunds & Returns
Do you offer refunds on digital products?
Digital items are non‑refundable due to their instant-access nature.
What if my handmade item arrives damaged?
If your item arrives damaged, please contact us within 7 days with photos and your order number. We’ll replace or refund it.
Can I return personalised items?
Personalised items cannot be returned unless there is a defect or error.
🔐 Privacy & Security
Is my information safe?
Yes. Your personal information is used only for order processing and customer support. We never sell or share your details.
Do you store payment information?
No. All payments are processed securely through trusted third‑party providers.
🤍 Still Need Help?
We’re here to support you. Reach out anytime — your journey matters to us.